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Frequently Asked Questions About EasyKeys.com


What is EasyKeys.com?
EasyKeys.com, a company founded to provide a convenient, hassle-free process for ordering replacement keys for office furniture online, has launched a first-of-its kind website – www.EasyKeys.com – that expands its online services to companies nationwide.

How did the company originate?
An Application Developer at a major regional office furniture dealer originated the concept for EasyKeys.com more than six years ago in response to a need by its customers for an efficient means of obtaining replacement office furniture keys. The online service has proven so successful that it was launched as a separate company, EasyKeys.com, which is dedicated to expanding the online service on a nationwide basis including Canada.

How does EasyKeys.com work?
Replacement keys can be ordered by logging on to www.EasyKeys.com and placing a one-time “Quick Order” or by setting up a customized account that expedites the ordering process. After inputting the alphanumeric code engraved on the front of each lock, users are prompted to select the number of keys needed and are offered shipping options that include next-day delivery. Replacement keys can be delivered anywhere in the U.S. and Canada.

Why is this service being expanded?
Companies of every size are constantly searching for solutions to common workplace hassles. EasyKeys.com offers a unified approach to providing a solution for one of the most common workplace problems – the need for replacement office furniture keys. EasyKeys.com has a team of highly-trained and motivated professionals who understand the demands and dynamics of today’s work environments.

Who is the typical EasyKeys.com customer?
EasyKeys.com serves facility and office managers, office furniture dealers and manufacturers, move management companies, office furniture rental companies, furniture installations companies and property managers from across the country. Its client base includes large multinational banks, global communications companies and healthcare facility and management groups across the U.S. and Canada.

How does EasyKeys.com benefit office and facility managers?
EasyKeys.com can customize accounts to suit an organization’s individual needs. Orders can be placed at any time and keys ordered before 1PM EST M-F are shipped the same day.

Can I allow others in my organization to use EasyKeys.com?
Anyone who needs replacement office furniture keys can set up a customized account that allows them to log in with an e-mail address/secure password to place orders. Additional users can be granted access to the service while only being permitted to review their individual order history. Invoices can be routed to a single cost center and managers are given oversight for all user-account activity.

How do I know which key to order?
Every lock core is engraved with a unique alphanumeric code. Simply input the code stamped on the front of the lock in the electronic order form on the Web site and specify the quantity needed. EasyKeys.com has access to a database that allows it to cut keys based on the code provided. Each key is stamped with the corresponding lock number prior to shipping.

How secure are EasyKeys.com orders?
EasyKeys.com is a HACKER SAFE certified and VeriSign secured site, and all key numbers and orders can be traced and tracked by the default user who set up the account at an organization.

What office furniture manufacturers can Easykeys.com accommodate?
EasyKeys.com can cut keys for all office furniture manufacturers, including, but not limited to:
Allsteel, American Seating, Anderson Hickey, Artopex, Art Steel, Chicago, Cole, Corey Hiebert, Croyden, DOM (Germany), ESP, Filex, Geiger, GF, Global, Group LaCasse, Gunlocke, Hafele, Harper, Haskell, Haworth, Herman Miller, Hirsh, Holga, HON, Hudson, Hurd, Huwil, Ilco, Indiana Desk, Inscape, Jofco, KI, Kimball, Knoll, Leigh-Leopold, Meridian, Myrtle, National, Office Depot, Office Max, Office Specialty, OFS, Paoli, Precision Data, Premier, Pundra, Shaw Walker, Smed, Steelcase, Storwall, Stow Davis, Supreme, Taylor, Teknion, Tennsco, Teskey, Timberline, Trendway, Unifor, Wesko, Westinghouse, Yale

Does EasyKeys.com guarantee the keys it cuts?
EasyKeys.com guarantees every key it cuts. If for some reason a key does not work, customers can simply contact EasyKeys.com though LivePerson on the website or call toll-free (877) 839-5397. A replacement key will be shipped without additional charge for next-day delivery.

What if I only need one key?
EasyKeys.com can accommodate orders regardless of the quantity needed, ranging from one key for a single piece of office furniture to orders of multiple keys to facilitate moves for entire departments or floors. There is no commitment to multiple or repeat orders.

What if I need more than one key for a particular lock?
EasyKeys.com can cut multiple copies of one key, and duplicate cuts are provided at a discounted rate.

Can I place an order for multiple keys on one visit?
EasyKeys.com can accommodate any quantity of keys needed for multiple lock orders on one order form. Customers can order as many keys for as many locks as an organization needs at anytime.

What if I don’t need my keys overnight?
Shipments can be customized to meet any shipping needs even FedEx Overnight, and shipping settings can be changed at any time, for any quantity, depending on individual needs.

What is the cost of the service?
A first key cut costs $9.95 and duplicate key cuts cost $6.95. Discounts are offered depending on the frequency or size of the orders.

What are the shipment options?
• USPS Standard Mail (two to nine days) – FREE
• FedEx 2Day (4:30 p.m. in two business days) – $7.95
• FedEx Standard Overnight (3 p.m. the next business day) – $8.95
• FedEx Priority Overnight (10a.m. the next business day) – $9.95
• USPS International Priority (six to ten days) – $19.95
• FedEx International Priority (12p.m. the next business day) – $29.95

Is there an option to place orders by telephone?
Yes. Orders can be placed by telephone by calling toll-free (877) 839-5397 or (877) 839-5390.

What is the EasyKeys.com value?
EasyKeys.com is a BtoC and B2B partner providing a secure, reliable and efficient solution that eliminates replacement key headaches.

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