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How do I determine what to order?
KEY: This is the key that will lock and unlock your lock.	BROKEN KEY EXTRACTOR MAGNIFYING CARD LIGHT POWDER GRAPHITE LUBRICANT
CORE REMOVAL KEY (AKA: PULL KEY, CHANGE KEY, CONTROL KEY): This is a key that is required for the removal and installation of lock cores. Available Core Removal Keys
LOCK CORE (AKA: LOCK PLUG): This is a removable piece of the lock that has the lock number stamped on it.
LOCK CORE KIT: This includes a lock core, key and lock core change key.
BROKEN KEY EXTRACTOR: This is a tool used to remove a broken key within the lock core.
MAGNIFYING CARD LIGHT: Sometimes lock numbers get worn down and are difficult to read. EasyKeys.com recommends using a magnifying glass with light.
POWDER GRAPHITE LUBRICANT: Keeps locks lubricated and working smoothly. Guards against sticking and dirt build-up. Reduces wear and corrosion.

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How do I identify my lock number?
The lock number will be stamped on the face of the lock core or key. Typically the lock number is alphanumeric, but it could consist of numbers only. Some lock numbers will have a prefix and some will have a suffix attached to the numbers.

Example Lock Numbers:
FR400, S100, 100TA, 110E, T593, K3, 002, K1, L008, C066A, UM227, N24, SL250, K001, 876

If you can't locate a lock number please use our Key Creation/Duplication service.

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I can't read my lock number. How do I read it?
Sometimes lock numbers get worn down and are difficult to read. EasyKeys.com recommends:

1. Use a magnifying glass and flashlight.
2. If that doesn't work, dab whiteout over the lock number and then gently wipe off the excess with your finger. Your lock number should be more visible.

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What information do you need to cut my key?
All we typically need is the alphanumeric lock number to cut your key, but if you know the manufacturer of the furniture or lock please provide it as some lock numbers are valid for multiple manufacturers (example: K3 could be Kimball, Knoll or Storwal). If your lock number consists of numbers only we will need the manufacturer of the furniture or lock.

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Do you supply keys for other locks outside of office furniture?
No, the only keys we cut are for office furniture (filing cabinets, desks, overhead bins, credenzas, bookcases, etc.). We DO NOT cut keys for high security safes, gun safes, vending machines, automobiles or interior/exterior doors.

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Do you have a return policy?
Easykeys.com guarantees all merchandise sold. If for some reason your merchandise does NOT work, you may return merchandise purchased from EasyKeys.com for a refund or a replacement, provided that the procedures and requirements referred to in our return policy are followed. All returns require a return authorization number (RA#). An RA# must be issued within 14 calendar days after the date of delivery; it will be valid for 14 calendar days after it is issued. We will only refund the value of the merchandise returned, not the shipping charge. We reserve the right to assess a 25% re-stocking fee for returned merchandise for reasons other than manufacturing defect. Please contact us at 1-877-839-5397 or send an e-mail to receive your RA# before sending your merchandise back. Any merchandise returned to us without an RA# will be refused.

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What is a Lock Core Removal Key?
This is a key that is required for the removal and installation of lock cores. It does not lock or unlock your lock like a regular key. Some locks must be in the unlocked position to remove the lock core. It is also referred to as a Pull Key, Change Key, Core Removal Tool and Control Key.

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Why is my new key not working?
Easykeys.com can help you to get your new key working perfectly. If your lock code matches the code on your newly purchased key but doesn’t fit in to the lock, please contact us for assistance so we can make sure you get the correct key that you need. If your key fits in to the lock but sticks when turning, then that is a good sign! Sometimes since our keys are custom made, they can be a bit rigid and require the use of a lubricant such as WD40 or graphite and extra force. Graphite lubricant keeps locks lubricated and working smoothly. It also helps guard the lock against sticking and dirt build-up along with reducing wear and corrosion. Typically, if you put WD40 in the lock and slide the key in and out a few times and apply extra force then the key should get easier to use over time. Please let us know if this doesn’t help and we will make sure you get the correct key that you need.

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How do I use a broken key extractor?
Easykeys.com can help you get a broken key out of your lock. If you believe there is a part of a broken key inside your lock, or your key seems to fit but has trouble going all the way in, you may need to purchase a broken key extractor. A broken key extractor is a tiny saw-like tool that is used to remove bits of broken key inside your lock. We recommend our magnifying card light to make the inside of the lock more visible. Simply take your broken key extractor and insert it into your lock where you see an opening between the broken key and the side of the lock. Gently turn the teeth of the broken key extractor towards the side of the key and begin to pull the key extractor out. You may need to repeat this process several times before the broken key will come out. Please let us know if you need any assistance while using this tool.

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How do I know which key to order?
Every lock core is engraved with a unique alphanumeric or numeric code. Simply input the code stamped on the front of the lock in the electronic order form on the Web site and specify the quantity needed. EasyKeys.com has access to a database that allows it to cut keys based on the code provided. Each key is stamped with the corresponding lock number prior to shipping.

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Who is the manufacturer of my furniture?
All we typically need is the alphanumeric lock number to cut your key, but some lock numbers are valid for multiple manufacturers or consist of numbers only.

Examples:
K3: could be Kimball, Knoll or Storwal
LL287: could be Chicago Lock or Herman Miller
001: could be Hurd, Invincible, Kimball Office or Metal Stand.

In these cases we will need the manufacturer of the furniture or lock to cut you the correct key. You should see the manufacturer name on a sticker somewhere on your furniture. The most common locations are on an outside corner; underside of the top shelf, a drawer, or main part of a desk; the inside edge of an overhang; the inside of a drawer; on the locking mechanism; or on the face of the lock core where you insert the key, right next to your lock number. Try entering your lock number(s) into the Find Manufacturer search feature to identify your manufacturer.

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How do I place an order?
Please click the "Get Started Here" button. If you have registered for an account all you need to do is "Sign In". If you have not registered for an account you can "Checkout as Guest" or "Register" to place and order online as well. If you register for an account you take advantage of additional services (Default Profile, View/Print Order History, Track FedEx Shipments, Create a 'Ship To' Address Book, etc.).

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Can I pay by purchase order?
Yes, you can pay by purchase order. You will need to meet our monthly purchase requirement as well as fill out a short credit application and wait for approval, which typically does not take longer than 2 to 3 business day. Send us an e-mail or call Account Support toll free to request more information.

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When do you invoice?
If you have already setup an account with EasyKeys.com our terms of sale are net 10 days from the invoice date which is the first day of every month for the orders placed in the previous month.

How Do I remove & install a lock core?

1. Using a normal key, turn your old core to the unlocked position (please note that there are a few locks that must be in the locked position to remove.
2. Remove normal key and insert the change key into the old lock and then pull the lock core straight out from the cylinder body.
3. Remove change key from old lock core and insert the change key into new lock core.
4. Insert new lock core into cylinder body. Use your finger to retain the lock core in the cylinder body and remove the change key.
5. Installation is complete! The lock is now ready for normal use. Insert new key and cycle lock.

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What products do I buy if there is a punch out hole in my furniture?
If you have a punch out hole and a locking arm on the inside of your furniture, you would first need to identify your manufacturer. The most common locations for a manufacturer label are on an outside corner; underside of the top shelf, a drawer, or main part of a desk; the inside edge of an overhang; the inside of a drawer; on the locking mechanism; or on the face of the lock core where you insert the key, right next to your lock number. If your manufacturer is “HON” we recommend our FC-10 lock, which can be found on the HON page. This can be used in all HON pieces of furniture with a round punch out and includes an internal file locking bar inside your furniture. If your punch out hole is oval, simply purchase the FC26-AR adapter ring as well to convert the FC-10 lock to fit your oval punch out. If your furniture is by any other manufacturer, we recommend our file locking bar by ABUS. It is a cheaper alternative to a turn or push-in style locking mechanism and you can view more information about them on the ABUS page. Please contact customer service should you have any other questions.