Can you supply my key or lock core?
First, please use our online search feature to check the availability of your item.
If you do not receive a positive result with our online search feature please e-mail us
with your specific request or try our Key Duplication service if you can't locate a lock number.
How do I identify my lock number?
The lock number will be stamped on the face of the lock core or key.
Typically the lock number is alphanumeric, but it could consist of
numbers only. Some lock numbers will have a prefix and some will
have a suffix attached to the numbers.
What information do you need to cut my key? All we typically need is the alphanumeric lock number to cut your key, but if you know the manufacturer of the furniture or lock please provide it
as some lock numbers are valid for multiple manufacturers (example: K3 could be Kimball, Knoll or Storwal). If your lock number consists of numbers only we will need the manufacturer of the furniture or lock.
Do you have a return policy? Easykeys.com guarantees all merchandise
sold. If for some reason your merchandise does NOT work, you may return merchandise purchased from EasyKeys.com for a refund or a replacement, provided that the procedures and requirements referred to in our return policy
are followed. All returns require a return authorization number (RA#). An RA# must be issued within 14 calendar days after the date of
delivery; it will be valid for 14 calendar days
after it is issued. We will only refund the value of the merchandise returned, not the shipping charge.
We reserve the right to assess a 25% re-stocking fee for returned merchandise
for reasons other than manufacturing defect.
Please contact us at 1-877-839-5397 or send an e-mail to receive your RA# before sending your merchandise back. Any merchandise returned to us without an RA# will be refused.
What is a Lock Core
This is a key that is required for the removal and
installation of lock cores. It does not lock or unlock your lock like a regular key.
Some locks must be in the unlocked position to remove the lock core. It is also
referred to as a Pull Key, Change Key, Core Removal Tool and Control Key.
Why is my new key not working?
Easykeys.com can help you to get your new key working perfectly. If your lock code matches the code on your newly purchased key but doesn’t fit in to the lock, please contact us for assistance so we can make sure you get
the correct key that you need. If your key fits in to the lock but sticks when turning, then that is a good sign! Since our keys are brand new and haven’t had the chance to be worn in with the lock, they sometimes can be a bit rigid and require the use of a lubricant such as
WD40 or graphite and extra force. Graphite lubricant keeps locks lubricated and working smoothly. It also helps guard the lock against sticking and dirt build-up along with reducing wear and corrosion.
Typically, if you put WD40 in the lock and slide the key in and out a few times and apply extra force then the key should get easier to use over time.
Please let us know if this doesn’t help and we will make sure you get the correct key that you need.
How do I remove a broken key from my lock?
Easykeys.com can help you get a broken key out of your lock. If you believe there is a part of a broken key inside your lock, or your key seems to fit but has trouble going all the way in, you may need to purchase a broken
key extractor. A broken key extractor is a tiny saw-like tool that is used to remove bits of broken key inside your lock. We recommend our magnifying card light to make the inside of the lock more visible. Simply take your
broken key extractor and insert it into your lock where you see an opening between the broken key and the side of the lock. Gently turn the teeth of the broken key extractor towards the side of the key and begin to pull the
key extractor out. You may need to repeat this process several times before the broken key will come out. Please let us know if you need any assistance while using this tool.
How do I know which key to order?
Every lock core is engraved with a unique alphanumeric or numeric code. Simply input the
code stamped on the front of the lock in the electronic order form on the Web
site and specify the quantity needed. EasyKeys.com has access to a database that allows it to cut keys based on the code provided. Each
key is stamped with the corresponding lock number prior to shipping.
Examples: K3: could be Kimball, Knoll or Storwal LL287: could be Chicago Lock or Herman Miller 001: could be Hurd, Invincible, Kimball Office or Metal Stand.
In these cases we will need the manufacturer of the furniture or lock to cut you the correct key. You should see the manufacturer name on a sticker somewhere on your furniture.
The most common locations are on an outside corner; underside of the top shelf, a drawer, or main part of a desk; the inside edge of an overhang; the inside of a drawer;
on the locking mechanism; or on the face of the lock core where you insert the key, right next to your lock number.
Try entering your lock number(s) into the Find Manufacturer search feature to identify your manufacturer.
How do I place an order? Please click the "Get Started Here" button. If
you have registered for an account all you need to do is "Sign In". If you have
not registered for an account you can "Checkout as Guest" or "Register" to place
and order online as well. If you register for an account you take advantage of
additional services (Default Profile,
View/Print Order History, Track FedEx Shipments, Create a 'Ship To' Address Book,
Can I pay by purchase order?
Yes, you can pay by purchase order. You will need to meet
our monthly purchase requirement as well as fill out a short
credit application and wait for approval, which typically
does not take longer than 2 to 3 business day. Send us
or call Account Support toll free to request more information.
When do you invoice? If you have already setup an account with EasyKeys.com
our terms of sale are net 10 days from the invoice date
which is the first day of every month for the orders placed
in the previous month.
What products do I buy if there is a punch out hole in my furniture?
If you have a punch out hole and a locking arm on the inside of your furniture, you would first need to identify your manufacturer.
The most common locations for a manufacturer label are on an outside corner; underside of the top shelf, a drawer, or main part of a desk; the inside edge of an overhang; the inside of a drawer;
on the locking mechanism; or on the face of the lock core where you insert the key, right next to your lock number. If your manufacturer is “HON” we recommend our FC-10 lock, which can be found
on the HON page. This can be used in all HON pieces of furniture with a round punch out and includes an internal file locking bar inside your furniture.
If your punch out hole is oval, simply purchase the FC26-AR adapter ring as well to convert the FC-10 lock to fit your
oval punch out.
If your furniture is by any other manufacturer, we recommend our file locking bar by ABUS. It is a cheaper alternative to a turn or push-in style locking mechanism and you can view more information about them
on the ABUS page. Please contact customer service should you have any other questions.