How do I determine what to order?
KEY: This is the key that will lock and unlock your lock.	KEY EXTRACTOR MAGNIFYING CARD LIGHT
LOCK CORE CHANGE KEY (ALSO KNOWN AS: PULL KEY, CHANGE KEY, CORE REMOVAL TOOL, CONTROL KEY): This is a key that is required for the removal and installation of lock cores.
LOCK CORE (ALSO KNOWN AS: LOCK PLUG): This is a removable piece of the lock that has the lock number stamped on it.
LOCK CORE KIT: This includes a lock core, key and lock core change key.
BROKEN KEY EXTRACTOR: This is a tool used to remove a broken key within the lock core.
MAGNIFYING CARD LIGHT: Sometimes lock numbers get worn down and are difficult to read. EasyKeys.com recommends using a magnifying glass with light.

How do I identify my lock number?
The lock number will be stamped on the face of the lock core or key. Typically the lock number is alphanumeric, but it could consist of numbers only. Some lock numbers will have a prefix and some will have a suffix attached to the numbers.

Example Lock Numbers:
FR400, S100, 100TA, 110E, T593, K3, 002, K1, L008, C066A, UM227, N24, SL250, K001, 876

I can't read my lock number. How do I read it?
Sometimes lock numbers get worn down and are difficult to read. EasyKeys.com recommends:

1. Use a magnifying glass and flashlight.
2. If that doesn't work, dab whiteout over the lock number and then gently wipe off the excess with your finger. Your lock number should be more visible.

What information do you need to cut my key?
All we typically need is the lock number to cut your key. If you know the manufacturer of the furniture or lock please provide it.

Do you supply keys for other locks outside of office furniture?
No, the only keys we cut are for office furniture (filing cabinets, desks, overhead bins, credenzas, bookcases, etc.). We DO NOT cut keys for high security safes, gun safes, vending machines, automobiles or interior/exterior doors.

Do you have a return policy?
Yes, EasyKeys.com guarantees every key and lock core it sells. In the rare event that a key or core does not work, the EasyKeys.com customer support team will assist in placing a new order at no additional cost or you can return them to EasyKeys.com - Returns | PO BOX 411248 | Charlotte, NC 28241 for a full refund. The customer support team can be reached toll free at 1.877.839.5397.

What is a Pull Key, Change Key or Core Removal Key?
This is a key that is required for the removal and installation of lock cores. It does not lock or unlock your lock like a regular key. Some locks must be in the unlocked position to remove the lock core.

How do I know which key to order?
Every lock core is engraved with a unique alphanumeric or numeric code. Simply input the code stamped on the front of the lock in the electronic order form on the Web site and specify the quantity needed. EasyKeys.com has access to a database that allows it to cut keys based on the code provided. Each key is stamped with the corresponding lock number prior to shipping.

Who is the manufacturer of my lock number?
We typically don't need to know the manufacturer to cut the correct key. If you supply us with a lock number our computer software program will tell us who the manufacturer is.

How do I place an order?
You can use the "Place Order" or "Register/Sign In" links. The place order link is intended for people who do not want to setup an account and take advantage of the additional services (Default Profile, View/Print Order History, Create a 'Ship To' Address Book, etc.).

Can I pay by purchase order?
YES, you can pay by purchase order. You will need to meet our monthly purchase requirement as well as fill out a short credit application and wait for approval, which typically does not take longer than 1 business day. Send us an email or call Account Support toll free to request more information.

When do you invoice?
If you have already setup an account with EasyKeys.com our terms of sale are net 10 days from the invoice date which is the first day of every month for the orders placed in the previous month.